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Journal of Advanced Research in Service Management

About The Journal

Scope of the Journal:

The Journal of Advanced Research in Service Management (JoARSM) is a leading scholarly publication committed to promoting excellence in service management research. Founded on the principles of academic rigor, innovation, and relevance, JoARSM provides a platform for researchers, academicians, practitioners, and policymakers to disseminate their findings, exchange ideas, and contribute to the advancement of knowledge in the field of service management.

With an international editorial board comprising eminent scholars and practitioners from diverse backgrounds and disciplines, JoARSM maintains high standards of peer review and editorial quality to ensure the publication of high-impact research that informs theory, shapes practice, and influences policy in the field of service management.

Published biannually, JoARSM welcomes contributions from scholars and practitioners worldwide and invites submissions that demonstrate theoretical rigor, methodological robustness, and practical relevance. Through its commitment to fostering interdisciplinary collaboration and facilitating knowledge exchange, JoARSM aims to serve as a catalyst for innovation and excellence in service management research and practice.

Focus of the Journal

The Journal of Advanced Research in Service Management (JoARSM) is a peer-reviewed scholarly publication dedicated to advancing research and knowledge in the field of service management. With a focus on both theoretical and practical aspects, JoARSM serves as a platform for researchers, academicians, practitioners, and policymakers to exchange ideas, present cutting-edge research findings, and explore innovative approaches to service management.
The scope of JoARSM encompasses a broad range of topics related to service management across various sectors and industries. Key areas of interest include but are not limited to:

  1. Service Quality and Customer Satisfaction: Studies examining factors influencing service quality, customer satisfaction, and customer loyalty, as well as approaches for measuring and improving service quality in diverse service contexts.
  2. Service Innovation and Design: Research exploring innovative strategies, methodologies, and frameworks for designing, developing, and implementing new services, as well as examining the role of technology and digitalization in service innovation.
  3. Service Marketing and Branding: Investigations into effective marketing strategies, branding initiatives, and customer relationship management practices within service-oriented organizations, with a focus on building strong and enduring relationships with customers.
  4. Service Operations and Supply Chain Management: Studies addressing the operational aspects of service delivery, including service processes, resource allocation, capacity planning, service logistics, and supply chain management in service industries.
  5. Service Experience and Co-Creation: Research exploring the role of customers in co-creating value through active participation in service delivery processes, as well as strategies for enhancing the overall service experience and fostering customer engagement.
  6. Service Leadership and Human Resource Management: Examination of leadership styles, organizational culture, employee empowerment, and talent management practices that contribute to creating a service-oriented culture and fostering employee engagement and satisfaction.
  7. Service Economics and Financial Management: Analysis of economic trends, pricing strategies, revenue management techniques, cost optimization methods, and financial performance metrics relevant to service organizations.
  8. Service Ethics and Social Responsibility: Investigations into ethical dilemmas, corporate social responsibility initiatives, sustainability practices, and stakeholder management approaches within the context of service-oriented businesses.

JoARSM welcomes original research articles, empirical studies, conceptual papers, case studies, literature reviews, and theoretical perspectives that contribute to advancing knowledge and understanding in the field of service management. The journal encourages interdisciplinary approaches and cross-industry comparisons to facilitate a comprehensive understanding of the complex dynamics of service management in today's globalized and interconnected business environment.


Editor-in-chief has the final say in decisions regarding advertisements or sponsored content, including supplements, the journal will or will not carry, and their decision is final in use of the journal brand and in overall policy regarding commercial use of journal content. Advertisements of brands/products/organizations relevant to the focus and scope of the particular journal only will be considered.

Privacy Statement

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Indexing Information